|
We help you get “Always” on HCAHPS
HCAHPS (Hospital Consumer
Assessment of Healthcare Providers and Systems)
is a patient satisfaction survey supported by
the Centers for Medicare and Medicaid (CMS).
It
is designed to be a standardized tool for
measuring and reporting satisfaction across all
hospitals in the US.
The survey also asks two to
three questions each from seven categories:
These categories are customer service focused,
and we are customer service experts. We can
help you improve your scores guaranteed.
-
Communication with Doctors
-
Communication with Nurses
-
Communication about Medicines
-
Cleanliness and Quiet of
Physical Environment
-
Discharge Information
-
Pain Control
-
Responsiveness of Hospital
Staff
There are two stand-alone
questions:
1.
What number would you use to rate this hospital
during your stay?
(0=Worst, 10= Best)
2.
Would you recommend this hospital to your
friends and family?
[Return to In
the Know] |
