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CUSTOMER SERVICE NEW RULES
This motivating customer service training
session focus is to educate and prepare all
employees to Exceed Expectations of the
customer. Topics include 6 Platinum Rules for
delivering exceptional customer service,
managing difficult customer situations,
responding vs. reacting. Avoid saying “No” to
the customer. Never let untrained employees
have customer contact. |
PREVENTING SEXUAL HARASSMENT
This interactive session will review the Law
surrounding sexual harassment prevention; common
and uncommon examples of workplace sexual
harassment will be discussed and explained. |
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WORKING WITH THE FOUR
GENERATIONS
For the first time in our history, there are
four generations in the workplace. This
fast-paced learning experience explores the
greatness of the generations working
side-by-side, when
preferences, communication styles, and work
ethics
differ. A must have learning session for
businesses to grow.
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BUILDING A POWERFUL TEAM
Team
Building is designed to facilitate a group of
individuals through the stages of Team
Development using Tuckman’s Model-Form, Storm,
Norm, and Perform. Participants will experience
the synergistic benefits of teamwork during the
session. Topics include leadership,
follower-ship, customer service, building trust,
listening, and communications skills. |
MANAGING IN A CLIMATE OF CHANGE
This session will focus on helping
participants raise their awareness of
the change process. Information will be
provided on understanding the
transitions from denial, resistance, and
exploration to commitment.
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COACHING TO IMPROVE PERFORMANCE
This learning experience speaks to helping
leaders use effective communication skills
wrapped in integrity to facilitates, supports,
and develop individuals’ knowledge base, and
attitudes. This learning experience helps
leaders understand fully the coaching process. A
coaching model is provided. |
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VALUING DIVERSITY IN THE WORKPLACE
This session will explore learning more about
individual differences within the workplace.
Using short creative exercises participants will
increase self-awareness and expand their
“Diversity Comfort Zone.” The focal point of
this session is to examine perceptions and
discuss the value-added assets of diversity
within the workplace. |
THE EXCEPTIONAL SUPERVISOR
This learning and training
experience will inspire, guide, and lead the
participants through the maze of managing
and supervising people. Whether you have
been recently promoted, planning on being
promoted, or an experienced supervisor this
training is for you. There will be 20
topics covered in the training program
contact us for the topic list
customerservice@glpinc.com
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CONDUCTING EFFECTIVE PERFORMANCE
APPRAISAL
Learn the why and the
how of performance appraisals from opening
comments to closing statements. Participants
will discuss the integration of performance
appraisals (PA) into the performance management
strategies. Topics include how to write the PA,
avoiding rating biases, 6 payoffs of PA, legal
and fair evaluations. |
COMMUNICATING FOR RESULTS
Participants will learn listening, observing,
and speaking skills. The concepts presented
include learning behaviors that indicate a
willingness to communicate. Participants will
explore consequences of poor communication.
Practice good communication habits, developing
strong feedback skills, and delivering the Facts
vs. Interpretations will be discussed. |
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CUSTOMER SERVICE FOR HOSPITALS (HCAPHS)
This learning experience is a “must have” for
healthcare professionals to “Always” satisfy
your consumers. We guarantee results.
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SETTING AND ACHIEVING GOALS
Participants will
learn the value of establishing goals.
Participants will write measurable goals with a
performance improvement focus In addition, a
synergic discussion on maintaining the momentum
to achieve the goal. |
DISCOVERY SELLING SKILLS
Understanding customer needs
before presenting solutions is at the core of
this program. Primary focus is to help you see
more powerful results based on asking the right
questions, at the right time, the right way, of
the right people.
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SALES REVIVAL STRATEGIES
Gain insights into a
new selling paradigm and understand how
marketing & sales (and everyone else in the
organization) can/should be integrated to
improve results. |
